Contact Loop
Email support@loopapp.xyz for help, including when you cannot sign in to the app.
Service provider: POSX COMMERCE TECHNOLOGY LIMITED.
Contact us in the app
In Loop, go to Me → Help and support → Contact support. Submit your question and check that page for replies.
Include your device model, app version, the time the issue occurred and the steps that led to it. Do not send verification codes, passwords, private keys or recovery phrases.
Can't sign in?
Check your email address, spam folder and internet connection, then try again.
If you're testing Loop through TestFlight, use its feedback option to report problems that prevent you from opening or signing in to the app.
Problems with a call or meeting?
Check your connection and the microphone and camera permissions for Loop in your device settings.
If you still can't connect, note the time and any message on screen, then report it through in-app support.
Your account and data
Manage your profile, privacy preferences and account deletion request in the app.
Trying Loop
Public downloads aren't available yet. If you have a testing invitation, follow its instructions.